PRIVACY POLICY

Effective Date: 1/1/2025

This Privacy Policy ("Policy") explains how 21sims ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website (the "Site") at https://21sims.com, use our related services, or make purchases of our products (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this Policy. If you do not agree to any part of this Policy, please discontinue use of the Service.

1. Information We Collect

We collect various types of information in connection with the Service, including:

1.1 Personal Information

• Name: We collect your name to identify you and to facilitate support or billing.
• Email Address: We may use your email address for account registration, service communications, and (with your consent) marketing purposes.
• Physical/Billing Address: If required for shipping or billing (though billing is primarily handled by third-party processors), we may store your billing address.
• Payment Information: Payment details (e.g., credit card number, expiration date) are generally collected and processed by our third-party payment processor (e.g., Stripe). We do not store or retain full payment card details on our own servers.
• Discord User Information (if applicable):
  User ID, Username, Avatar, Discriminator, Public Flags, Flags, Banner, Accent Color, Global Name, Avatar Decoration Data, Banner Color, Clan, Primary Guild, MFA Enabled Status, Locale, Premium Type, Email, Verified Status.
  We collect this information when you connect your Discord account to our Service to facilitate features like user support, authentication, and product/service management.

1.2 Usage Data

We collect certain information automatically about how you interact with our Service ("Usage Data"). This may include:

• Log Files and Analytics Data:
  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and operating system
  • Pages or screens visited, time and date of visits, and time spent on pages
• Purchase History: The products you buy, including date/time of purchase, transaction identifiers, payment processor references, and other relevant transaction details.

1.3 Cookies and Tracking Data

• Third-Party Cookies/Trackers:
  Third parties such as payment processors (e.g., Stripe) or integrated platforms (e.g., Discord) may use cookies or similar tracking technologies when you interact with them through our Site.
• Our Cookies/Trackers:
  Our primary Service does not issue its own cookies or trackers. However, please note that the functionality of third-party integrations on our Site may result in cookies or trackers being placed on your device.

2. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

• Service Provision and Maintenance:
  • To provide, personalize, and maintain our Service.
  • To process your transactions and deliver purchased products.
• Account Management:
  • To set up and administer user accounts, including authentication and user profile management.
• Communication:
  • To send administrative or service-related communications, such as order confirmations, security alerts, and updates about policy changes.
  • To respond to your inquiries and provide customer support.
• Improvement and Analytics:
  • To understand how you use the Service, diagnose technical issues, and improve our offerings.
• Marketing and Promotions (with Consent):
  • To send you promotional materials or other information about products, services, or events we believe may be of interest, but only where you have opted in to receive such communications.
• Security and Fraud Prevention:
  • To monitor for fraudulent or suspicious activity and to enhance the security of the Site and Service.

3. How We Share Your Information

We may share your information in the following circumstances:

• Third-Party Service Providers:
  • Payment Processors (e.g., Stripe): To process payments, refunds, and related transactions.
  • Hosting and Infrastructure Providers: To host our Site and data in secure environments.
  • Analytics/Support Tools: We may use third-party analytics or support platforms to understand usage and provide support.
• Business Transactions:
  If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
• Legal Obligations and Safety:
  We may disclose your data if required to comply with legal obligations or in response to valid requests by public authorities (e.g., court orders, subpoenas). We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, to detect, prevent, or address fraud or security issues.
• No Sharing with Advertisers:
  We do not share your personal information with third-party advertisers for their direct marketing purposes.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. These measures may include:

• Encryption: We use industry-standard encryption protocols (e.g., TLS/SSL) to secure data in transit where appropriate.
• Network Segmentation and Isolation: Our infrastructure is segmented to minimize unauthorized access risks.
• Bot Protection and Firewalls: We may use services such as reCAPTCHA or similar technologies to guard against automated abuse and malicious attacks.
• Regular Security Assessments: We periodically review our security procedures to maintain the integrity of our Service.

Shared Responsibility: You are also responsible for safeguarding your login credentials and taking precautions to protect your personal devices and information.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When we no longer need to process your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Right to Access: To request access to the personal data we hold about you.
• Right to Rectification: To request that we correct or update inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): To request deletion of your personal data under certain conditions.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights:
Contact us through our Contact Page with your specific request. We may require you to verify your identity before fulfilling any request. These rights may be limited or subject to exceptions under applicable law.

7. International Data Transfers

If you access the Service from outside the country in which we operate, please note that your information may be transferred to and processed in countries that may not provide the same level of data protection as your home country. We will take appropriate measures to ensure that your personal data remains protected in accordance with this Policy.

8. Children’s Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we may have inadvertently collected such information, please contact us immediately.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any rights regarding your personal data, please contact us via the Contact Page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on our Site and indicate the "Effective Date." Your continued use of the Service after any changes become effective signifies your acceptance of those changes.

ACKNOWLEDGMENT

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the above Privacy Policy.